KNOWN BATTLEFIELD 4 ISSUES AND NEXT STEPS

For everyone interested in some of the tweaks we are working on for Battlefield 4, please read this news post for the latest details. Keep the feedback coming! We are listening.

We will continue to update the game on all platforms to increase stability. Stay tuned for more information as we have it.

Update #16 (Nov 21-2)

X360 Game Update LiveWe released a new game update for Battlefield 4 on X360 today (nov 21). When you start up your game, you should get a notification asking if you want to take the update. Clocking in at ~260MB, this Multiplayer Update has a few stability improvements and crash fixes, coupled with miscellaneous minor tweaks. We will get back to you later with a more detailed patch note for this update. In the meantime, let us know in the comments how this update is working for you.
PC Server Update R11 Rolling Out
We are roling out a new server update on PC with some minor tweaks and a crash fix. Full change list below. We are also aiming to have a new PC game update live next week. Stay tuned for more on that.
-Fixed a common server crash
-Fixed an exploit where a player could get unlimited ammo on mortars by redeploying them
-Fixed an issue where your score displayed in the scoreboard was cut in half during double xp events
-Removed the possibility for server admins to kick players on official servers by using PunkBuster
-Game mode counter can now be set up to 400% for Ranked servers and 500% for Unranked servers. In addition, idle time out can now be set up to 86 400 (24 hours) for both server types
PS4 COMMANDER MODE TEMPORARILY DISABLED
We have temporarily disabled Commander Mode on PS4 to increase network stability. One reason to some of the crashes we have been seeing on PS4 is tied to Commander Mode, so we have chosen to disable Commander Mode on PS4 for now while working on a fix for the root cause of this issue. This will increase network stability while we are fixing the issue. Stay tuned for more updates.
X360 Game Update Live
We released a new game update for Battlefield 4 on X360 today (nov 21). When you start up your game, you should get a notification asking if you want to take the update. Clocking in at ~260MB, this Multiplayer Update has a few stability improvements and crash fixes, coupled with miscellaneous minor tweaks. We will get back to you later with a more detailed patch note for this update. In the meantime, let us know in the comments how this update is working for you.
PS4 STABILITY ISSUES
We are aware of the frequent crashes in Battlefield 4 on PlayStation 4. We are hard at work identifying these issues and are hoping to get a game update out early next week. Stay tuned for more details as we can confirm them, and thanks for your patience!
We have an upcoming game update for BF4 on X360 that is currently undergoing final testing. We are hoping to get this update live soon, and will let you know as soon as it has passed final stages of testing and is ready for deployment.
We have a new game update in the works for BF4 on PC aimed at fixing a number of remaining issues in the game. We will have more details on the contents of this update and a rough timing estimate at a later date. You can always find the latest information on upcoming updates in this thread.
PC Client Patch Notes
In the November 14 PC game update, we fixed a number of issues that we have been seeing in the game. The main focus in this update is on crash fixes, and you can find a detailed list of the fixes below. We will continue our efforts to eliminate issues we find in the game, so stay tuned for more updates. Let us know how this update works for you.
-Fixed a crash that would occur randomly during gameplay.
-Fixed a crash that would occur when an object is destroyed.
-Every time that a player exited a vehicle, there was a small chance that the server would crash. This has been fixed.
-Fixed an occasional crash during SP gameplay.
-Fixed a crash that would occur during level loading.
-Sometimes the game would attempt to load a model at the same time as it was being thrown out of memory. This has been fixed.
-Sometimes the game would crash after removing old bullet holes/scratch marks in the world. This has been fixed.
-Sometimes when a player or enemy was sitting in the jeep gunner entry and got killed, his body would rest on the vehicle in such a way that the physics simulation would require lots of CPU usage. This has been solved.
-Fixed a crash occurring on Flood Zone when playing Conquest Large.
-Fixed a common crash relating to surface shaders.
-Fixed a crash on Test Range that could occur when using sniper rifles.
-Fixed a common crash that occurred during map transition.
-Fixed a crash that occurred when bringing up Battlescreen in-game on the Test Range.
-Fixed a memory allocation bug that could lead to crashing.
-Fixed a single player crash that could sometimes occur when being killed by AI enemies.
-Fixed an issue where the game would get stuck in infinite loading if you got disconnected while trying to access online content.
-Fixed an issue in single player in the South China Sea mission where the game would crash when idle for more than 60 minutes.
-Fixed an issue where the game would get stuck in infinite loading if you used Win+L to lock your PC during loading.
Eliminated a network sync bug
If you’ve been experiencing situations in multiplayer where it appears that you are taking damage from enemies through walls, you might have been the victim of a network sync bug. In this game update, we have identified and eliminated one such bug that caused this type of gameplay experience. We are continuing to work on more multiplayer optimizations concerning network performance.
We have made some improvements to the ”Network Smoothing” functionality that you can find in the OPTIONS GAMEPLAY menu. The Network Smoothing slider governs a group of settings that aim to produce a tighter multiplayer experience based on your specific packet loss situation.
In certain specific situations, network lag would be introduced when interacting with objects in the game. This has been experienced by some players during melee combat, when climbing ladders, and when operating stationary weapons. The cause for these specific network lag situations has been solved.
-Removed the scout helicopter at the final base for the defenders in Rush mode on Siege of Shanghai
-Adjusted a Conquest flag position on Zavod 311 that was obstructing vehicles.
-At Hainan Resort in Rush mode, defenders were given too much armor at the first base. We have removed the defender IFV at the first base, added an attacker IFV at the first base, and increased the spawn delay on the defender IFV at the third base.
-Fixed so that there is 1 revive per round Defuse, as opposed to 1 per set.
-Removed all previously placed C4 and mines after a round of Defuse to eliminate the possibility to affect the next round.
-Fixed a minor graphical error on Operation Locker.
-Fixed an issue where the in-game Battlelog would get distorted when a Commander launched an EMP attack.
-Fixed a floating container on Golmud Railway near flag C in Domination.
-Fixed an issue with the minimap in Rush mode.
-Fixed an issue in Obliteration mode where the red light flash and beep sound was not played when the bomb carrier was moving.
-Fixed an issue in Defuse where the bomb model sometimes did not display on the bomb carrier.
-Fixed minor graphical alignment issues in the Spectator Mode camera layout.
-Fixed an issue in Spectator Mode where the spectator's view incorrectly would get distorted during an EMP deployment from a Commander.
-Fixed a bug that occasionally killed all sounds on the server if you fired the QBU-88 with an attached silencer.
-Fixed the issue where pressing B would bring up the console.
-Fixed an issue where the EMP effect lasted for too long on soldiers.
-Fixed an issue with an area you couldn't traverse near one of the M-COM stations in Rush mode on Siege of Shanghai.
-Fixed an issue relating to player skill levels. -Fixed an issue in Obliteration mode where the bomb would temporarily be placed in the sky after the bomb carrier was killed when swimming or in a water-based vehicle.
-Fixed an occasional jitter in the kill camera.
-Fixed so that Russian special characters are displayed properly in the chat window.
-Fixed so that the System Performance Test option is working as expected.
-Fixed a bug where a rank-up message would loop in-game
-Moved a machine gun position on Lancang Dam that was placed on top of a building that can collapse.
-Added sound when navigating the scoreboard in the End of Round screen.
-Fixed a broken ladder in Siege of Shanghai.
-Adjusted vehicle spawn locations on Dawnbreaker in Conquest mode to alleviate traffic jam.
-Fixed a flickering-issue on Siege of Shanghai when using NVidia drivers 331.52.
-Fixed a bug on Golmud Railway where a destroyed house at flag A would block gunfire.
-Fixed a Ticket count issue in Rush mode.
-Commanders can no longer erroneously try to get match-made into a game of Domination.
-If the user restarts checkpoint during the End Scene , he will receive an old objective along with the credits.
-Fixed a destruction issue on Flood Zone.
-Fixed a Rhib boat issue in one of the single player missions.
-Fixed an issue where players would respawn after getting killed and have no main weapon available.
-Fixed so you won't see the emblem of a user that you have blocked.
-Fixed an issue where you couldn't smash through the railings with a quad bike on the Dawnbreaker map.
-Added clickable buttons to the in-game Battlelog.
-Fixed a bug in single player where the player is killed if he climbs after Irish too fast up the ladder in one of the missions.
-Various other minor issues.
Server Update R10 rolling out
We are seeing a lot of server crashes at the moment. These are being solved by rolling out a new server patch on PC (Server Update R10). It will take a few hours for this new server version to propagate, but it should be with most servers in a matter of a couple of hours. If you are getting error messages referring to the China Rising expansion pack when trying to join a multiplayer server, please try another server. This error will only appear if a server has not yet updated from server version R9 to R10.
PC game update is now live!
Details on what the patch includes will be posted in a couple of hours.
PC Game Update Goes Live Nov 14
We are happy to report that the PC Battlefield 4 game update will go live tomorrow, November 14. The main focus of this update is threefold:
We believe this update will solve a large portion of the most commonly occuring game crashes, and the improvement in overall stability should make a big difference for many players.
If you’ve been experiencing situations in multiplayer where it appears that you are taking damage from enemies through walls, you might have been the victim of a network sync bug. In this game update, we have identified and eliminated one such bug that caused this type of gameplay experience. We are continuing to work on more multiplayer optimizations concerning network performance.
We have made some improvements to the ”Network Smoothing” functionality that you can find in the OPTIONS GAMEPLAY menu. The Network Smoothing slider governs a group of settings that aim to produce a tighter multiplayer experience based on your specific packet loss situation.
Besides the above mentioned focus areas, this PC game update contains a number of other fixes and tweaks that we will detail once it’s live.
Server Update R8 rolling out
We recently deployed the R8 Server Update. It should be propagating throughout servers in the upcoming hours. You can find the change notes below.
Update #12 (Nov 14-3)
We will release full patch notes for this game update later, but the three items mentioned above are by far the most important changes in this update. We understand that stability has been rocky for some players, and hope that this update will make the game run smoother
R8 Update Notes:
*Fixed a number of dog tags that were showing up as blank in-game.
*Lowered the damage caused by Mobile AA Active Radar missiles to aircraft. The previous damage was incorrectly set too high.
*Improved server crash reporting and performance tracking on all platforms. This should further help us identify and fix server crashes going forward.
Quick Update Update
Just a quick update: We don't have an ETA on the below R8 Server Update and client updates just yet, but we will have information on these soon. We will let you know as soon as we have more detail. Stay tuned, and thanks for your patience.
R7 Server Update Rolled Out
We just rolled out a new server update for Battlefield 4 that should fix some of the most common server crashes across all platforms. Let us know if this patch improves server stability for you. Patch notes below:
-Fixed two of the most common server crashes (All platforms)
-The "admin.say" command should now work properly (PC)
-The "vars.preset" command should now work better in conjunction with other vars settings (PC) (It is now easier for server admins to set a server preset)
-Fixed a bug in the queue system regarding GUID (PC)
-Fixed various minor bugs (PC)
Fixing server crashes
New server update (R6) was rolled out across all platforms to fix the most common server crash.
Fixing the server queues on PC
We're rolling out a server update on PC with a fix for the join queue. As this new server version starts to populate servers, you will notice that server queues on PC will be available again in Battlefield 4. Note that it might take some time before the majority of PC servers are equipped with this fix (up to 24h).
Server crashes
We have identified an issue where the game server will crash and disconnect players, causing them to lose any stats gathered during that specific round. We have a fix in progress to address this issue in a server update and will let you know once it's ready to roll out.
ELIMINATED AS WE IDENTIFY THEM
Players on all formats have been experiencing game crashes and freezes while playing. We have logs of the most frequently occurring client crashes, and we are actively working to Obliterate the cause of these crashes in upcoming updates.
INVESTIGATING
Players have reported losing their progress in multiplayer. This is probably related to crashes stopping the game reports from being sent to Battlelog. We are still investigating this issue in more detail. Note that your progress sometimes can seem to be reset during server maintenance windows. In these cases, your stats will be just fine and reappear later.
INVESTIGATING
We are still investigating the issue of single player save files being corrupted for some players. If you have experienced this problem, please describe below the steps leading up to the save file being corrupted, your platform (PC, PS3 or X360), and when the issue occurred. If you’re on PC, please also list your OS and system specs.
FIX UPCOMING
We are aware of the issues with missing/corrupted audio in multiplayer and have created a fix for them. This fix is planned for release in the next PC client patch (see “Upcoming Updates” below.)
FIXED
On all platforms, some players were experiencing a bug when playing on Normal servers. The bug caused the reload setting to incorrectly mimic the behavior from Hardcore servers. This was fixed in our fourth and latest server update.
FIXED
There was a bug preventing Xbox 360 players from creating MISSIONS. This should now work properly, as we made some necessary changes to the backend infrastructure.
FIX ROLLING OUT
Battlefield 4 Premium members have the option of resetting their multiplayer stats. This feature has not been working as intended. We have now identified the cause and solution, and Battlelog will perform a zero downtime fix for this that should roll out very soon.
PENDING FUTURE PATCH
Players haven’t been able to join queues for servers, and we are actively working on the issue. We believe we have a solution to this, pending a future patch. We disabled server queues as we found a bug in the queue system, and we are working to isolate the real issue and find a solution for it.
INVESTIGATING
We are aware of this issue, and are working on a solution for it. Note that in some cases the Battlepack items will actually show up after a delay. If you’re still not seeing your items after 12 hours or so, please reach out to EA Help at https://help.ea.com/en/battlefield/battlefield-4 [help.ea.com].
We are working on a PC client patch at the moment and hope to release it soon. We will share the patch notes once we have the patch contents finalized. The main focus is to fix as many crashes as possible, starting with the issues affecting a large number of players. We will update you once we are ready to release new server updates. We are currently working on server update #5, with four being released so far.

Update #15 (Nov 21)

R11 PC SERVER UPDATE CHANGE LIST

Update #14 (Nov 19)

We will continue to update the game on all platforms to increase stability. Stay tuned for more information as we have it.

Update #16 (Nov 21-2)

Update #13 (Nov 18)

X360 GAME UPDATE 

PC GAME UPDATE 

Update #12 (Nov 14-3)

NOVEMBER 14 PC GAME UPDATE PATCH NOTES

CRASHES & FREEZES

NETWORK PERFORMANCE

Improved Network Smoothing

Removed network lag

GAMEPLAY BALANCING

GRAPHICS

MISCELLANEOUS

[bold text="UPDATE #11 (Nov 14-2):2]

UPDATE #10 (Nov 14): 

UPDATE #9:

1) Reduce the number of crashes

2) Eliminate a network sync bug

3) Improve Network Smoothing

If you’ve been experimenting with the Network Smoothing slider earlier, it might now yield better results. If you haven’t tried it before, please explore this setting and set it to the lowest value you can without experiencing graphical glitches in the game. By setting it lower, you can get a tighter multiplayer experience, depending on your specific network situation.

More details upcoming

This game update for PC goes live around 10AM UTC/2AM PST November 14. Your Origin Client should acknowledge and automatically download this update for you, as usual. Otherwise, you can right click your game in the client and select ”Check for Update”. There will be a Battlelog maintenance downtime for about an hour as this update goes live. During this time multiplayer on PC will be unavailable

UPDATE #7 (Nov 12):

PC Client Patch Notes

UPDATE #6 (Nov 11):

UPDATE #4 (Nov 6):

UPDATE #3 (Nov 4):

UPDATE #2 (Nov 3):

UPDATE (Nov 3):

Since the launch of Battlefield 4, some fans playing online have been experiencing various issues with the game. Thanks to your feedback, many of these problems have been resolved, but there are still a number of bugs that we are actively working on. Below you will find a list of some of the resolved issues, as well as some of the issues we are prioritizing at the moment and what we’re doing to address them.

Game crashes and freezes

Note that crashes come in different types, and therefore this is technically not one single issue. There are two kinds of crashes and two types of updates that can address them: server-side updates that we can release on the fly (four of these have already been released since launch), and game client updates that require more in-depth testing and certification before they can go live.

We have found and eliminated some of the server-side crashes on PC in the latest server update (version R4) that went live November 1. There is also a planned client update on PC in the near future where we are aiming to eliminate as many of the client-related crashes as possible.

Progress in Multiplayer Lost

Single Player Save File Corrupted

Miscellaneous Audio Bugs

Magazine Reload Bug on Normal

Xbox 360 Missions not Working as Intended

Battlefield 4 Premium “Reset Stats” Feature Not Working

Server Queues not Functioning

Promotional Battlepack Items Not Appearing In-game and/or on Battlelog

What’s Next? Upcoming Updates